FAQ


General Enquiry

EasyParcel provides an excellent delivery solution from you placing an order to the final delivery to your customer at the best and lowest shipping rates from our top-notch courier partners. With just few clicks on your electronic device, your selected courier partner will pick up your parcel from your home or workplace and deliver it for you. All orders are processed automatically with the Carrier through EasyParcel website.

EasyParcel courier partner include Nationwide Express, Roadbull, SF Express, SimplyPost, CarPal, Aramex, UPS and will have more joining in soon.

Just make your delivery order online at www.easyparcel.sg and your selected courier will pick up from your place. These are the ordering steps:

Step 1: Log in to your account

Step 2: Check rates by keying in the delivery postcode and item weight

Step 3: Choose your PickUp Date and your preferred Courier service.

Step 4: Key in your delivery details and click “Next”.

Step 5: Confirm your booking and click “Check Out”.

Step 6: Once order is confirmed, click on the “Pay with Credit Now” button. For new account, you’ll have SGD25 credit upon sign up to try delivering for free.

Step 7: Print out the air waybill, attach to your parcel and wait for parcel collection.

If you have multiple parcels to deliver at a time, you may use Bulk Upload or integrate your eCommerce platform with us.

You have the option to book even without having an account. However, you are recommended to register for an account with us before you book to enjoy member's rate.

It's very easy for you to register an account with us, it takes no time at all. The best part is, it's FREE!

EasyParcel is an Internet based company. If you have questions, you may refer to Contact Us page or you may email us at support@easyparcel.sg.
Yes, all items must be well packed to prevent unwanted damages.
Go to Dashboard. Click on My Credits on the side bar and click on “Top Up History”. Click on the printer logo to print out the invoice.

Parcel's weight can be calculated by actual weight or volumetric weight.

Actual weight is the weight of the parcel in kilogram(kg).

Volumetric weight is calculated based on your parcel dimension. If your parcel is huge, you would need to calculate the volumetric weight using this calculator.

Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. VW also applies if either one dimension is above 30cm.

You may calculate the volumetric weight of your parcel using this calculator or using on the formula below:

Volumetric weight (kg) = [Length in cm x Width in cm x Height in cm] / 5000

VW also applies if either one dimension is above 30cm.

For Roadbull, kindly refer to VM and size specification when you click BOOK NOW.

Your booked shipment will be cancelled automatically if you do not complete the payment within 24 hours. Other than that, your paid shipment will be cancelled if you do not hand over your booked shipment to the courier company 7 days after your collection date.
A service rating system is now available for customers to submit rating and feedback to the courier companies through email or our website.

Pricing and Payment Enquiry

Step 1 – Go to EasyParcel home page and look for the Quick Quote & Book tab

Step 2 – Key in your Postcodes

Step 3 – Enter the Weight in Kilograms

Step 4 – Click on the “Quick Quote & Book” button

If you are happy with the Quote, click on the “book now” button to continue your booking. You will be offered additional cover on the next screen.

There are two payment methods:
  1. Using EasyParcel Credit: In order to save your time, EasyParcel uses credit system to pay for your order.
    You can top up for EasyParcel credits by credit card, online banking or eWallet to enjoy click-and-go bookings. View top up promotion packages HERE.
  2. Pay-as-you-go: This payment method allows EasyParcel member and non-member to pay for your current delivery order amount. You can pay by credit card, online banking or eWallet.
    *Delivery rate under Pay-as-you-go is higher as compared to member's rate. EasyParcel users with insufficient credits during checkout may also pay using pay-as-you-go but delivery rate will be according to non-member's rate. Register for a free acccount HERE.

Log in into your account. Click on "Top Up" button on your dashboard. Choose the package that you want and click the "Get It Now" button. You may choose to pay via Credit Card, Online Banking or eWallet.

The rates are inclusive of Fuel & Handling surcharge and Government Tax. There will be no GST on all EasyParcel orders at the moment.
There will be price fluctuation from time to time depending on the courier service provider due to fuel & handling surcharges.

Collection and Delivery Enquiry

Services are available for domestic and international delivery. International delivery is available for shipments from Singapore to other countries.
EasyParcel provides same day or next day pick up service depending which courier company you choose. Kindly refer to individual courier’s service info for more accurate information. Additionally, you have the option to schedule 7 days in advance when you want them to pick up your parcel.
For delivery in major cities, it usually takes 1-3 working days to complete the delivery from the collection date. It might take longer if an address is categorized as out of delivery area (ODA), which may take 3-5 working days. Delivery time frame may be different for different courier companies. Kindly refer to courier's service info for more accurate information.
You may report to us and we will chase up the courier. Please go to “All Shipments” page and click on the red exclamation mark icon under your order.
Collection time varies according to courier companies. Customer are not able to select exact collection time yet. Kindly refer to courier’s individual service info for detailed collection time.
You may report to us and we will chase up the courier. Please go to “All Shipments” page and click on the yellow exclamation mark icon under your order.

We apologize for any inconvenience caused. EasyParcel is a platform that provides shipping solution and therefore we have no control over this.

Failed collection is very rare but this can still sometimes happen when a driver does not manage to find the address or was delayed and did not manage to complete their round due to traffic congestions or for some other reasons.

You may contact us to re-arrange your pick up date. Do ensure you are available for the new arrangement pick up date and your address is valid, so that the courier service crew can reach your place on time.

Please contact us as soon as possible for us to assist you in the amendment. Amendment can only be made before 10am on the collection day or earlier.
Yes, you can. Please contact us to cancel your order but any amounts paid prior to your booking will not be refunded.
Yes, please print out your Air Waybill. Cut it according to the dotted lines given and attach it to your parcel. Keep the sender's copy for reference.
Please contact us as soon as possible if you are unable to print your Air Waybill.
Go to 'My Account' and click on 'All Shipments' and click on Printer icon to print your Air Waybill.
If this happens, your parcel will have to be put on hold until we receive your payment for the extra charges.

Integration Kit

ZenCart, OSCommerce, Magento, WooCommerce, Shopify, OpenCart and many more to come.

Account Enquiry

Each user is limited to only ONE account. However, for business account you may have another one but you are required to submit your business registration license.
Login into your account and click on 'My Account'. You can change your password under the 'Profile Setting'.
Login into your account and click on 'My Account'. Select "Order & Invoice" tab and click on the print logo to print the invoice.
You are able to track your parcel from multiple courier companies using our built-in EasyTrack. Select the courier company that you are using and paste the Air Waybill/tracking number to track.

Yes, you can change your e-mail. Contact us via e-mail at support@easyparcel.sg and we will help you to update your account.


Prohibited Item Enquiry

Yes, we do. Kindly click on "Prohibited" to check on the list of prohibited items.
Yes, there are. Any person sending such an item does so at their own risk. Kindly click on "No Compensation Item" to check on the list of no compensation items.